Overview
Join a rapidly growing, venture backed international software business that’s quickly becoming the industry leader. Founded in 2014 and headquartered in Ireland, PlotBox is one of the EU’s fastest growing Enterprise SaaS businesses with a global opportunity. With customers across the US and the world, we’ve offices in Boston, Austin and San Francisco.
PlotBox is an enterprise-class SaaS based death care management solution that helps cemeteries operate to world class standards. It’s the first solution to fully integrate two previously separate functions; management software and GIS mapping. We’re challenging the status quo with both software and process innovation and under experienced leadership are scaling up quickly to maximise the market potential.
Job Description
The PlotBox Training Consultant Manager will be part of the project delivery team and holds an integral and highly visible role in delivering our solution to our clients.
The PlotBox Training Consultant Manager will work directly with clients to lead requirements gathering, perform analysis and design of our solution to suite client requirements, performing setup/configuration and testing. Also responsible for delivering a successful training programme to our clients, managing the training program, develop training plan/schedule, delivering both remote and onsite training to classroom and individuals. The candidate will also provide additional support to our clients on Go-Live prior to the delivery team handover to Customer Support.
The successful candidate will ensure that the PlotBox Delivery Toolkit is maintained and up to date for both solution design/configuration and training. Close working relationships with the Delivery Team Project Managers and other Delivery team leads will be required to support resourcing and scheduling on projects.
PlotBox Training Consultant Manager will head up the PlotBox Training Consultant department and will report directly to the Head of Delivery.
You will need a combination of hard and soft skills to succeed in this role: have good analytical skills to support problem solving and documenting, as well as active listening and consultative skills to surface customer requirements and develop credible solutions.
It is an expectation that travel to clients, PlotBox offices, trade shows and conferences (including overseas) will be a normal requirement of successfully executing this role.
May require a bachelor's degree and a minimum of 3-5 years experience delivering training, providing product implementation consultancy, and also experience in managing a team is required. The role will provide you with an opportunity to work with multiple projects across our global client base.
Responsibilities:
Required Skills & proficiencies:
Essential:
Desirable
Closing date for applications: 24th May 2019
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