Our customer support team prides itself on its ability to provide first class support to our customers and demonstrate how our product solves their operational challenges and meets their needs. Enduring customer relationships and customer success are integral to our ethos.
We are looking for an enthusiastic customer service focused individual based in the USA who is dedicated to providing first class software support and effective guidance to our customers, responding to any issues in a proactive manner. As our support anchor in the USA, you will have a varied role comprising a number of customer on-boarding and business as usual activities from training through to handling major incidents.
We anticipate shifts will run from 9:00 - 17:00 hrs Wednesday to Friday and 8:00 - 15:00 hrs Saturday and Sunday every week (Pacific Time).
You will develop the pipeline and contribute to our long-term business growth:
There may be a requirement to support and deliver product training to our clients, either online or face to face, during project implementation, therefore, additional responsibilities may include the following:
To be successful in this role, you will have:
Ideally you will have relevant background experience in cemetery or any other deathcare industry, but this is not a dealbreaker, we are more than happy for you to learn this aspect on the job.
It would also be ideal if you are located in one of the following states:
But we would still like to hear from you if you are located elsewhere.
PlotBox is the leading software solution provider for the bereavement industry, facilitating crematoria and cemetery clients all around the world. We are very clear on our mission; to take away some of the pain for families dealing with death and those who serve them. Enabling our clients with world class software allows them to turn their attention to successfully supporting grieving families.
We are a high growth scale up of almost 60 people headquartered in NI and spread out across the globe, collaborating on a journey to make PlotBox the solution of choice for every death care facility, globally. We live and breathe our core values – Tenacity, Teamwork and Trust.
We have a passion for tech and innovation, actively exploiting new and cutting-edge tools and technologies to enhance our product and skillset. We actively promote from within and our dynamic scale up culture ensures proactivity and initiative is rewarded with excellent career opportunities, progression and mobility.
How would our team describe life in PlotBox? When asked to describe our company, they use words such as fun, respect, care, team spirit, family feel, trust, happy, listen, sense of accomplishment, flexibility, development.
This is an exceptional opportunity to join our talented team. We recently made it into the top 10 UK Best Workplaces™ 2021 and could not be happier. Our staff have told us loud and clear that they love working for PlotBox; from the relaxed working environment to feeling truly valued in their roles. In addition, our purpose driven mission and the sense of pride in doing what we do - to ultimately lessen people’s pain at the most difficult time of their lives - means a lot to our team.
We are constantly increasing our list of benefits which currently include: