Role: Software Implementation Consultant
Salary: Dependent upon experience
Our implementation consultants play an important role in the on-boarding journey for our new clients. The consultant helps to understand how our customers work at a process level and to ensure the PlotBox product is implemented in a way to allow our customers to be fully functional from day 1.
You will be part of our Project Delivery division, and you will hold an integral and highly visible role in delivering the PlotBox solution to our customers across the globe.
You will wear many hats, understanding our customers business processes, designing and delivering a solution using system configuration and delivering successful training to our clients; this includes managing the training program, developing training plan/schedule, delivering both remote and onsite training to classroom and individuals.
You will also provide additional support to our clients on Go-Live prior to the handover to Support and will support updates and maintenance to the PlotBox Delivery Toolkit as a knowledge base to support solution design/configuration as well as training.
Travel throughout the UK, North America and Australia (when permitted beyond current travel restrictions) will be required in this role.
The Implementation Consultant will be fully accountable for the preparation of our new customers to accept the PlotBox system into the operation. They will:
You will be focussed on delivering high quality outputs and be flexible and adaptive to the needs of the business. You will have the ability to work to project plans and manage your time effectively and will demonstrate a positive can-do attitude in all that you do.
You will also require the following skills and experience:
You will have:
Ideally, you will be located in the following states:
But we would still like to hear from you if you are located elsewhere.
PlotBox is the leading software solution provider for the bereavement industry, facilitating cemeteries and crematoria in operating to world class standards. We are very clear on our mission; to take away some of the pain for families dealing with death and those who serve them, enabling our clients to focus their attention on the people they support.
We are a high growth scale up of almost 80 people headquartered in NI and spread out across the globe, collaborating on a journey to make PlotBox the solution of choice for the death care industry worldwide. We live and breathe our core values – Tenacity, Teamwork and Trust.
We have a passion for tech and innovation, actively exploiting new and cutting-edge tools and technologies to enhance our product and skillset. We actively promote from within and our dynamic scale up culture ensures that proactivity and initiative are rewarded with excellent career opportunities, progression and mobility.
How would our team describe life at PlotBox? When asked to describe our company, they use words such as fun, respect, care, team spirit, family feel, trust, happy, listen, sense of accomplishment, flexibility, development.
This is an exceptional opportunity to join our talented team. We recently made it into the top 10 UK Best Workplaces™ as well as one of the UK’s Best Workplaces™ in Tech and could not be happier. Our staff have told us loud and clear that they love working for PlotBox; from the relaxed working environment to feeling truly valued in their roles. In addition, our purpose-driven mission and the sense of pride in doing what we do - to ultimately lessen people’s pain at the most difficult time of their lives - means a lot to our team.
We are constantly increasing our list of benefits which currently include: