Training Consultant at PlotBox

Do you have a passion for bringing success to customers through the delivery of high-quality, customised, end-user training? 

Do you have the skills to bring our product to life and drive engagement with those who will be using it day to day? 

Do you want to be part of a fast-growing, innovative, great place to work?

If you have answered ‘yes’ to all/any of these questions, our exciting Training Consultant opportunity might be what you're looking for! 

About the Role 

You will be part of a small training team within our Project Delivery division and you will hold an integral and highly visible role in delivering the PlotBox solution to our customers across the globe. 

You will be responsible for delivering successful training to our clients, which includes managing the training program, developing training plan/schedule, delivering both remote and onsite training to classroom and individuals. 

You will also provide additional support to our clients on Go-Live prior to the handover to Support and will support updates and maintenance to the PlotBox Delivery Toolkit as a knowledge base to support solution design/configuration as well as training.

Travel throughout the UK, North America and Australia (when permitted beyond current travel restrictions) will be required in this role.

Duties and responsibilities:

• Support/Lead business process discovery and design workshops with clients, capture functional requirements based on definition of customer business processes and workflows
• Author the PlotBox Design specifications, capturing any design decisions made during the discovery and design phase.
• Setup/Configure the PlotBox solution based on a design specification that has been agreed with the Customer.
• Support testing of solution.
• Train end-users on effective use of PlotBox solution.
• Provide project information to support project staffing, scheduling and project status updates for the successful execution of projects.
• Provide regular project and customer updates
• Provide support to the Customer Support team to help resolve queries as required.
• Establish and maintain good relationships with the customer and all stakeholders
• Be required to support client meetings in different timezones

About you

You will be focussed on delivering high quality outputs and be flexible and adaptive to the needs of the business. You will have the ability to work to project plans and manage your time effectively and will demonstrate a positive can-do attitude in all that you do. 

You will possess the following qualifications, skills and experience:

Qualifications and Experience

A degree or equivalent work experience

At least 2-3 years’ experience in the following:

• Managing and delivering Software training programs, both online and in person
• Software Solution consultancy
• Client facing role

Strong working knowledge of Microsoft Office (MS Word/Excel/Powerpoint) and/or working knowledge of Google Drive (Docs, Sheets, Slides etc...)

Cloud Computing / SaaS experience would be particularly beneficial

Skills

• Excellent written and verbal communication skills
• Ability to impart product knowledge to non-technical end-users
• Logical and thorough in your approach to the delivery of training
• Strong analytical skills to support problem solving
• Active listening and consultative skills to elicit customer requirements to help develop credible solutions
• Approachable, personable
• Team player